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Customer / Agent Service Hours
Monday – Friday:
Saturday:
Sunday:
8:30 a.m. – 7:30 p.m.
9:00 a.m. – 1:00 p.m.
Closed
Claims Department Service Hours
Monday – Friday:
Saturday:
Sunday:
8:30 a.m. – 6:00 p.m.
9:00 a.m. – 1:00 p.m.
Closed
Holiday Closures
New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving
Christmas
Other Holiday Hours
Good Friday:
Day after Thanksgiving:
8:30 a.m. – 5:00 p.m.
l
8:30 a.m. – 5:00 p.m.
Phone Numbers
Customer / Agent Service: 1 (866) 300-0080
Claims: 1 (866) 300-0080
Fax: 1 (866) 568-2270
Email Addresses
Customer / Agent Service:
Marketingdept@responsiveauto.com
Claims:
Claims@responsiveauto.com
Customer Self Service
MyResponsive customer portal:
customerportal.responsiveauto.com
App: Download from your app store
Create an Account
Medical Provider Claims or PIP Log Requests:
Claims@responsiveauto.com
Fax: 1 (866) 568-2270
Physical Addresses
Headquarters Address:
The Responsive Auto Insurance Company
8151 Peters Road, Suite 1000
Plantation, FL 33324
Mailing Addresses
Payments:
The Responsive Auto Insurance Company
P.O. Box 17930
Plantation, FL 33318
Claims Department:
The Responsive Auto Insurance Company
P.O. Box 17960
Plantation, FL 33318
The Responsive Auto Insurance Company is headquartered at 8151 Peters Road, Suite 1000, Plantation, Florida. Our only official website is responsiveauto.com. We are not affiliated with Responsive Insurance Inc. (responsiveinsurance.com), an independent insurance agency in Naples and Estero, FL.